Contents

1. Publisher Information

2. Main Body

   1. Chapter 1

3. Chapter 1: The Role of Human Resources

   1. 1.1 What Is Human Resources?

   2. 1.2 Skills Needed for HRM

   3. 1.3 Today’s HRM Challenges

   4. 1.4 Cases and Problems

4. Chapter 3: Diversity and Multiculturalism

   1. 3.1 Diversity and Multiculturalism

   2. 3.2 Diversity Plans

   3. 3.3 Multiculturalism and the Law

   4. 3.4 Cases and Problems

5. Chapter 4: Recruitment

   1. 4.1 The Recruitment Process

   2. 4.2 The Law and Recruitment

   3. 4.3 Recruitment Strategies

   4. 4.4 Cases and Problems

6. Chapter 5: Selection

   1. 5.1 The Selection Process

   2. 5.2 Criteria Development and Résumé Review

   3. 5.3 Interviewing

   4. 5.4 Testing and Selecting

   5. 5.5 Making the Offer

   6. 5.6 Cases and Problems

7. Chapter 6: Compensation and Benefits

   1. 6.1 Goals of a Compensation Plan

   2. 6.2 Developing a Compensation Package

   3. 6.3 Types of Pay Systems

   4. 6.4 Other Types of Compensation

   5. 6.5 Cases and Problems

8. Chapter 7: Training and Development

   1. 8.1 Steps to Take in Training an Employee

   2. 8.2 Types of Training

   3. 8.3 Training Delivery Methods

   4. 8.4 Designing a Training Program

   5. 8.5 Cases and Problems

9. Chapter 10: Managing Employee Performance

   1. 10.1 Handling Performance

   2. 10.2 Employee Rights

   3. 10.3 Cases and Problems

10. Chapter 11: Employee Assessment

    1. 11.1 Performance Evaluation Systems

    2. 11.2 Appraisal Methods

    3. 11.3 Completing and Conducting the Appraisal

    4. 11.4 Cases and Problems

11. Appendix