98 [Customer Support] How do I escalate an issue with Lufthansa?

To escalate an issue with Lufthansa, begin by contacting their customer service through the official channels +1-855-838-4886, such as their phone support or the “Help & Contact” section on the Lufthansa website +1-855-838-4886. Clearly explain your issue and include important details like your booking reference, flight number, travel dates, and any prior case numbers +1-855-838-4886. If your concern is not resolved through the first point of contact, request that the matter be escalated to a supervisor or a higher-level agent +1-855-838-4886.

If you’ve already submitted a complaint or request and received no satisfactory response +1-855-838-4886, use Lufthansa’s Customer Feedback form available on their website +1-855-838-4886. Select the relevant issue (refund, baggage, disruption, etc.) and attach supporting documents such as receipts, emails, or screenshots. Make your message concise, professional, and focused on the facts +1-855-838-4886.

For faster visibility, you can also reach out via Lufthansa’s social media accounts, especially Twitter (@lufthansa) or Facebook, where their digital support team often responds during extended hours. Politely request follow-up and refer to any previous case numbers.

If all else fails, and the issue remains unresolved after repeated attempts, you may consider filing a complaint with a national aviation authority (such as the U.S. Department of Transportation or relevant EU body) or seek support through third-party mediation services.