One piece of good news is that the software packages needed to support a Sales Process Engineering effort are all fairly standard. Following is the list of software normally used by The YPS Group in its SPE engagements:

• Word – for the obvious uses.
• Excel – again for the obvious uses. Unless you have looked, you may not realize the wide array of quite powerful statistical analysis functions contained in this program.
• Access – for data storage and report generation. This is a basic, yet powerful relational data base.
• FrontPage – for web development. Our Sales Knowledge Mines are built using this tool. If you already know Word, you can be building basic web sites in about two hours.
• Visio – for diagramming like Cross Functional Flow Charts, Entity-Relationship Diagrams, etc. A bit challenging to learn, but worth the effort in time saved creating diagrams
• Snitz – for online forums and bulletin boards. It’s good and it’s free! http://forum.snitz.com/
• Acrobat – for easy distribution of all documentation.