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9 Top Strategies for Building an Engaging and Supportive Classroom Climate

  1. Establish Guidelines for Interaction
  2. Be Transparent about Expectations
  3. Avoid Asking Individuals to Speak for a Group
  4. Acknowledge Conflict When it Arises
  5. Use Diverse Illustrations and Examples
  6. Promote a Growth Mindset

Creating a welcoming learning environment requires intentionality. The following strategies help shape a classroom where students feel respected, motivated, and included in the learning process. These practices support access, participation, and persistence across a wide range of learners.

1. Establish Guidelines for Interaction

Creating a structured and respectful environment for discussion helps students feel comfortable sharing diverse perspectives while minimizing misunderstandings or conflicts. Clearly defined interaction guidelines make discussion expectations transparent, encourage participation, and foster a more inclusive classroom climate. Instead of assuming students know how to engage productively in discussions, intentionally setting expectations from the start helps ensure that all voices are valued and that conversations remain constructive.

How to Implement Discussion Guidelines:

1. Set Expectations Early (Syllabus & First Day of Class)

  • Include a discussion guidelines section in your syllabus under participation policies. Explain why these expectations matter and how they contribute to an engaging and respectful learning environment.
  • On the first day of class, ask students to reflect on past discussion experiences—both positive and negative. Use their insights to co-create class guidelines, ensuring that students feel ownership over the norms they agree to follow. Record the guidelines visibly (on a shared document, course site, or board), and revisit them throughout the semester.

2. Reinforce Guidelines in the Moment

  • If a discussion becomes tense or unproductive, pause and redirect by having students reflect on how to reframe their responses constructively.
  • Encourage students to monitor their own participation—are they contributing thoughtfully? Are they allowing space for others to speak?
  • If an issue arises, use the guidelines to identify and address the concern collaboratively, reinforcing that the norms are a shared responsibility.

3. Adapt and Evolve the Guidelines

  • Classroom dynamics change over time, so revisit guidelines periodically. Are they still serving the class well? Are new challenges emerging that require adjustments?
  • Empower students to propose new norms as needed—this keeps the discussion framework responsive and relevant.

By establishing, reinforcing, and adapting discussion guidelines, you create a classroom environment where students feel safe, valued, and encouraged to engage in meaningful conversations.

Examples of Establishing Guidelines

Ask students, “Think of a group discussion where you felt engaged and valued. What made it successful? Now, think of a time when a discussion felt frustrating or unproductive—what went wrong?” Use their responses to guide the creation of discussion norms.

If a heated exchange occurs, say, “Let’s take a moment to reflect. How can we rephrase our comments to ensure everyone feels heard and respected?” This encourages students to self-correct without shutting down discussion.

Midway through the course, conduct a quick check-in: “How are our discussions going? Is there anything we should add or modify in our guidelines to improve engagement?”

2. Be Transparent About Expectations

Transparency in teaching and learning (TILT) helps students perform better by making expectations explicit, reducing confusion, and ensuring that all students—especially those from diverse backgrounds—understand course norms and success criteria. Many academic expectations that seem obvious to experienced instructors may be unfamiliar to students, particularly first-generation or international students. Being clear about assignments, assessments, and learning objectives levels the playing field and allows students to focus on learning rather than deciphering unwritten rules.

How to Make Expectations Transparent

1. Use the Syllabus as a Clarity Tool

  • The syllabus should clearly outline learning objectives, grading policies, participation expectations, and major deadlines.
  • Instead of just handing it out, actively engage students with it—discuss key policies on the first day, or create a short syllabus reflection assignment where students answer questions like “What are three things you now understand about this course?”

2. Explain Disciplinary Norms

  • Academic norms vary by field, and students may not automatically know what “good work” looks like in your discipline. Explain conventions explicitly, including:
    • Writing expectations (Who is the audience? How should papers be structured?)
    • Research and citation practices (How should sources be used and cited?)
    • Grading standards (Are grades curved? What does “excellence” look like?)

3. Provide Clear Rubrics & Guidelines

  • Share grading rubrics in advance so students understand how their work will be evaluated.
  • Review assignment instructions in class to break down key expectations before students begin their work.

4. Dedicate Class Time for Clarifications

  • Encourage students to ask questions about assignments rather than assume they know what’s expected.
  • Use small group discussions where students compare their understanding of an assignment before starting.

5. Emphasize the ‘Why’ Behind Assignments

  • Students engage more when they see the real-world relevance of what they’re learning.
  • Explicitly connect assignments to broader skills they’ll need in future courses, careers, or life.

6. Give Early & Frequent Feedback

  • Offer feedback before high-stakes assessments so students can adjust their approach.
  • Encourage office hours or TA check-ins to support students before deadlines.

Why This Matters

Transparency in teaching removes unnecessary barriers, helps students focus on learning rather than guessing, and ultimately leads to stronger performance and deeper engagement. By clearly explaining what, how, and why students are learning, you create a more welcoming classroom.

Examples of Being Transparent

  • Ask students to annotate the syllabus, identifying policies they find particularly important or confusing.
  • If research papers in your field require critical analysis rather than summary, make this clear upfront and provide models of strong work.
  • Walk through an exemplar assignment and discuss how it meets the criteria on the rubric.
  • Before a major assignment, ask students: “What do you think this task is asking you to do? Where do you see room for confusion?”
  • Instead of just assigning an essay, explain: “This assignment strengthens your ability to synthesize complex ideas—an essential skill for research, communication, and decision-making in any field.”
  • If an early assignment reveals common misunderstandings, provide a class-wide clarification rather than waiting until grading is complete.

3. Avoid Asking Individuals to Speak for an Entire Group

Welcoming diverse perspectives does not mean asking students to speak on behalf of their identities. No student should feel singled out to explain or justify a particular point of view. Design discussions and activities to invite broad participation and rely on course materials—not individuals—to provide a range of perspectives.

How to Encourage Diverse Perspectives Without Tokenizing Students

  • Be mindful of assumptions. Students’ identities are both visible and invisible, and no one is obligated to disclose personal experiences. Avoid making assumptions about their backgrounds or perspectives.
  • Use course materials to provide diverse viewpoints. Instead of relying on students to bring in specific perspectives, integrate materials from a range of voices and experiences to ensure representation is built into the curriculum.
  • Encourage broad participation. If certain students are not speaking, invite multiple perspectives rather than singling out individuals.
  • Frame discussions inclusively. Use structured activities that allow students to explore different viewpoints without placing anyone in an uncomfortable position.
  • Offer support equitably. Provide additional help or resources based on academic need, not demographic characteristics, to avoid unintentionally singling out students from underrepresented backgrounds.

By proactively designing discussions to include a range of perspectives, instructors ensure that students feel valued as individuals, rather than being expected to represent an entire group.

Examples of Inclusive Discussion Strategies

  • “Let’s take X minutes to think about this issue from different angles. Write down your thoughts, and we’ll discuss as a group.”
  • “Since this is a complex topic, let’s structure a debate. One side will defend Position A, and the other will take Position B.”
  • “Consider how someone from [a particular perspective] might approach this problem. Write your answer anonymously, and we’ll review responses together.”

4. Acknowledge Conflict When It Arises

Difficult moments may arise during classroom dialogue. When handled with care, these moments can deepen learning and strengthen the learning community. The goal is not to avoid disagreement, but to create a shared framework for respectful dialogue and mutual reflection.

How to Implement

  • Pause and collect your thoughts. Take a deep breath before responding to ensure your reaction is calm and constructive.
  • Acknowledge the moment. Ignoring a problematic comment can cause harm, so signal that you recognize what has been said.
  • Inquire for clarification. Give students the opportunity to reflect on their words by asking for elaboration or explanation. This can sometimes reveal misunderstandings rather than intentional harm.
  • Reframe the conversation. Offer another way to consider the comment or invite students to explore different perspectives.
  • Identify the issue clearly. If a comment is problematic, calmly explain why, using “I” statements or connecting back to the class’s discussion guidelines.
  • Diffuse and redirect for productive discussion. If emotions are running high, ask students to pause and reflect in writing before continuing the discussion. This allows for de-escalation and more thoughtful re-engagement.
  • Revisit if necessary. If you miss the opportunity to address an issue in the moment, it’s okay to bring it up in the next class to reinforce shared values and norms.
  • Check in privately. If a student may have been negatively impacted, follow up after class to ensure they feel supported and valued.

Examples of Responding to Conflict

  • “Could you say more about that?”
  • “Let’s reframe this and consider another perspective. How might someone else interpret this statement?”
  • “This seems like a good time to revisit our class discussion guidelines.”
  • “I want to take a moment to return to something that was said earlier—let’s reflect on its impact.”
  • “Before we continue, let’s take a few minutes to write down our thoughts on what just happened.”

5. Illustrate Concepts with Multiple Examples

Using a variety of examples helps ensure course content is relevant and relatable to more students. Rather than default to a single cultural, disciplinary, or socioeconomic lens, intentionally incorporate examples that reflect a range of experiences and contexts.

How to Diversify Examples in Your Teaching

  • Use multiple, varied examples. Review your course materials and examples for variety and relevance.
  • Leverage Open Educational Resources (OER). OER provide access to diverse voices and perspectives, allowing instructors to expand representation in course materials beyond traditional textbooks.
  • Solicit examples from students. Invite students to share their own examples to connect course concepts to their lived experiences.
  • Examine course materials for multiple perspectives. Include case studies, examples, or applications from different communities, regions, or professional fields.
  • Incorporate open pedagogy. Engage students in curating, adapting, or creating course content that reflects a broad spectrum of experiences perspectives.

Examples of Inclusive Teaching Strategies

  • “Can you think of a real-world example that illustrates this concept?”
  • “What examples helped you grasp this idea better?”
  • “Let’s analyze how different cultures or communities might approach this issue.”

 

6. Promote a Growth Mindset

A growth mindset is the belief that intelligence and abilities can be developed through effort, practice, and persistence. In contrast, a fixed mindset assumes that intelligence is static—leading students to believe they are inherently “bad” at a subject rather than seeing struggle as part of the learning process. Research shows that fostering a growth mindset significantly improves academic performance and persistence, particularly for at-risk and underrepresented students.

By normalizing challenges and reinforcing effort-based progress, instructors can help students view learning as an ongoing process rather than a test of innate ability.

How to Foster a Growth Mindset in the Classroom

  • Reframe mistakes as learning opportunities. Share stories of your own struggles with learning or research, reinforcing that expertise comes from persistence.
  • Encourage productive failure. Use activities like the muddiest point reflection, where students write questions about what they still find unclear, showing that having questions is an expected part of learning.
  • Incorporate low-stakes practice. Provide assignments, quizzes, or exercises that allow students to improve their skills before high-stakes assessments.
  • Explicitly model a growth mindset. Use language that highlights learning as a process:
    • “This exercise is designed to help you practice X skill—mistakes are part of the process.”
    • “Many of you struggled with [this concept], and that’s completely normal. Let’s go through it together.”
  • Reflect on your own fixed mindset assumptions. Challenge unconscious biases about student abilities and consider what structural supports could help struggling students succeed.
  • Seek student feedback and demonstrate openness to growth. Show that learning applies to everyone—for example, by gathering mid-course feedback and making adjustments accordingly.

By fostering a growth-oriented learning environment, instructors help students develop resilience, confidence, and a sense of ownership over their learning, leading to greater academic success and lifelong adaptability.

Examples of Growth Mindset Strategies in Action

  • Assigning participation credit for attending office hours and asking questions.
  • Using reflection prompts: “What strategy did you use to tackle this problem? What would you do differently next time?”
  • Encouraging students to track their progress over time, rather than focusing only on grades.

Sources and Attribution

Primary Source

This chapter is informed by and adapted from:

Eberly Center for Teaching Excellence & Educational Innovation (n.d.). Classroom Climate: Creating a Supportive Classroom Environment. Carnegie Mellon University.

  • Available at: Eberly Center Website
  • Licensed under Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).

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Use of AI in Chapter Development

This chapter was developed using a combination of existing research, expert-informed principles, and AI-assisted drafting. ChatGPT (OpenAI) was used as a collaborative writing tool to:

  • Streamline and refine content while maintaining alignment with core pedagogical frameworks (e.g., Transparency in Learning and Teaching, Universal Design for Learning, Open Pedagogy).
  • Enhance clarity and coherence, ensuring that complex ideas were conveyed in accessible language.
  • Organize and integrate multiple sources, structuring strategies and best practices in a way that is practical, engaging, and applicable for instructors.

While AI-assisted drafting provided a framework for structuring ideas, all final content was reviewed, revised, and contextualized to ensure accuracy, alignment with research, and pedagogical effectiveness. This chapter remains grounded in scholarly sources and adheres to the Creative Commons licensing of the original materials.