What to Do

1️⃣ You must first identify the most frequent issues or questions users may encounter while following your tutorial. You need to come up with at least three questions or issues that might come up.

2️⃣ As you create the example and screenshots (while writing down all the steps), create sticky notes for questions you had, errors you encountered, or thoughts that popped into your head. If you had these questions and issues, it is likely the user will, too. Expand on your topics after conducting some usability tests. Take special note of questions and confusion points that your testers mention.

3️⃣ Decide between a Troubleshooting Table or an FAQ section for your eBook.

You only need to have one or the other for credit. The table will start with a title row (where you explain what each column means) with three labels: Error, Cause, and Solution. Then, fill in the errors, causes, and solutions.

The FAQ section should have subheadings for each common question or error. Make sure your subheadings are consistent with each other but distinct from the rest of the text. The heading should be the question in a way MOST users would ask–focus on keywords and phrases here. After the heading, provide the answer in a small paragraph or list.