9 Active Listening

Students don’t always want to go to class. They may have required classes that they find difficult or don’t enjoy, or they may feel overwhelmed by other commitments or feel tired if they have early morning classes. However, even if instructors allow a certain number of unexcused absences, you should aim to attend every class session. Class attendance enhances class performance in the following ways:

• Class participation: If you don’t attend class, you can’t participate in class activities. Class activities are usually part of your final grade, and they can help you apply concepts you learn from lectures and reading assignments.
• Class interaction: If you rely on learning on your own (by doing the reading assignments outside of class, for example), you’ll miss out on class discussions with fellow students. Your classmates will often have the same questions as you, so going to class enables you to learn from them and ask your instructor about topics you all find difficult.
• Interaction with the instructor: There is a reason why classes are taught by instructors. Instructors specialize in the subjects they teach, and they can provide extra insight and perspective on the material you’re studying. Going to class gives you the chance to take notes and ask questions about the lectures. Also, the more you participate, the more your instructors will come to know you and be aware of any help or support you might need. This will make you feel more comfortable to approach them outside of class if you need advice or are struggling with the course material.
• Increased learning: Even though you will typically spend more time on coursework outside of the classroom, this makes class sessions even more valuable. Typically, in-class time will be devoted to the most challenging or key concepts covered in your textbooks. It’s important to know what these are so you can master them—also they’re likely to show up on exams.

Let’s compare students with different attitudes toward their classes:

Casey wants to get through college, and  knows they need the degree to get a decent job, but they’re just not that into it. They’ve never thought of themself as a good student, and that hasn’t changed much in college. Casey has trouble paying attention in those big lecture classes, which mostly seem pretty boring. Casey is pretty sure they can pass all their courses, however, as long as they takes the time to study before tests. It doesn’t bother them to skip classes when studying for a test in a different class or finishing a reading assignment they didn’t get around to earlier. Casey does make it through their freshman year with a passing grade in every class, even those they didn’t go to very often. Then Casey fails the midterm exam in their first sophomore class. Depressed, they skip the next couple classes, then feels guilty and goes to the next. It’s even harder to stay awake because now they have no idea what the professor is talking about. It’s too late to drop the course, and even a hard night of studying before the final isn’t enough to pass the course. In two other classes, Casey just barely passes. They have no idea what classes to take next term and is starting to think that maybe they’ll drop out for now.

Avery wants to have a good time in college and still do well enough to get a good job in business afterward. Their athletic team keeps a file of class notes for big lecture classes, and from talking to others and reviewing these notes, Avery’s discovered they can skip almost half of those big classes and still get a B or C on the tests. They stays focused on grades, and because they have a good memory they’re able to maintain OK grades. Avery doesn’t worry about talking to instructors outside of class because they can always find out what they needs from another student. During sophomore year, they have a quick conversation with their academic advisor and chooses a major. Those classes are smaller, and they go to most of them, but feels they’ve pretty much figured out how it works and can usually still get the grade. During senior year, Avery starts working on their résumé and asks other students in the major which instructors write the best letters of recommendation. They’re sure a college degree will land them a good job.

Morgan enjoys their classes, even when having to get up early after working or studying late the night before. They sometimes get so excited by something they learn in class that they rush up to the instructor after class to ask a question. In class discussions, Morgan’s not usually the first to speak out, but by the time another student has given an opinion, they’ve had time to organize their thoughts and enjoys arguing their ideas. Nearing the end of sophomore year and unsure of what to major in given their many interests, Morgan talks things over with one of their favorite instructors they have gotten to know through office visits. The instructor gives them some insights into careers in that field and helps them explore their interests. Morgan takes two more courses with this instructor over the next year, and is comfortable during senior year going to the instructor to ask for a job reference. When they do, Morgan’s surprised and thrilled when the instructor urges them to apply for a high-level paid internship with a company in the field—that happens to be run by a friend.

 

Think about the differences in the attitudes of these three students and how they approach their classes. One’s attitude toward learning, toward going to class, and toward the whole college experience is a huge factor in how successful a student will be. Make it your goal to attend every class; don’t even think about not going. Going to class is the first step in engaging in your education by interacting with the instructor and other students. Here are some reasons why it’s important to attend every class:

• Miss a class and you’ll miss something, even if you never know it. Even if a friend gives you notes for the class, they cannot contain everything said or shown by the instructor or written on the board for emphasis or questioned or commented on by other students. What you miss might affect your grade or your enthusiasm for the course. Why go to college at all if you’re not going to go to college?
• While some students may say that you don’t have to go to every class to do well on a test, that is very often a myth. Do you want to take that risk?
• Your final grade often reflects how you think about course concepts, and you will think more often and more clearly when engaged in class discussions and hearing the comments of other students. You can’t get this by borrowing class notes from a friend.
• Research shows there is a correlation between absences from class and lower grades. It may be that missing classes causes lower grades or that students with lower grades miss more classes. Either way, missing classes and lower grades can be intertwined in a downward spiral of achievement.
• Your instructor will note your absences, even in a large class. In addition to making a poor impression, you reduce your opportunities for future interactions. You might not ask a question the next class because of the potential embarrassment of the instructor saying that was covered in the last class, which you apparently missed. Nothing is more insulting to an instructor than when you skip a class and then show up to ask, “Did I miss anything important?”
• You might be tempted to skip a class because the instructor is “boring,” but it’s more likely that you found the class boring because you weren’t very attentive or didn’t appreciate how the instructor was teaching.
• You paid a lot of money for your tuition. Get your money’s worth!

Stages of the Listening Process

Listening is a skill of critical significance in all aspects of our lives, from maintaining our personal relationships, to getting our jobs done, to taking notes in class, to figuring out which bus to take to the airport. Regardless of how we’re engaged with listening, it’s important to understand that listening involves more than just hearing the words that are directed at us. Listening is an active process by which we make sense of, assess, and respond to what we hear.

The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding. These stages will be discussed in more detail in later sections. An effective listener must hear and identify the speech sounds directed toward them, understand the message of those sounds, critically evaluate or assess that message, remember what’s been said, and respond (either verbally or nonverbally) to information they’ve received. Effectively engaging in all five stages of the listening process lets us best gather the information we need from the world around us.

Active Listening

Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker, by way of restating or paraphrasing what they have heard in their own words. The goal of this repetition is to confirm what the listener has heard and to confirm the understanding of both parties. The ability to actively listen demonstrates sincerity, and that nothing is being assumed or taken for granted. Active listening is most often used to improve personal relationships, reduce misunderstanding and conflicts, strengthen cooperation, and foster understanding.

When engaging with a particular speaker, a listener can use several degrees of active listening, each resulting in a different quality of communication with the speaker. This active listening chart shows three main degrees of listening: repeating, paraphrasing, and reflecting.

Active listening can also involve paying attention to the speaker’s behavior and body language. Having the ability to interpret a person’s body language lets the listener develop a more accurate understanding of the speaker’s message.

The Receiving Stage

The first stage of the listening process is the receiving stage, which involves hearing and attending.

Hearing is the physiological process of registering sound waves as they hit the eardrum. As obvious as it may seem, in order to effectively gather information through listening, we must first be able to physically hear what we’re listening to. The clearer the sound, the easier the listening process becomes.

Paired with hearing, attending is the other half of the receiving stage in the listening process. Attending is the process of accurately identifying and interpreting particular sounds we hear as words. The sounds we hear have no meaning until we give them their meaning in context. Listening is an active process that constructs meaning from both verbal and nonverbal messages.

The Challenges of Reception

Listeners are often bombarded with a variety of auditory stimuli all at once, so they must differentiate which of those stimuli are speech sounds and which are not. Effective listening involves being able to focus in on speech sounds while disregarding other noise. For instance, a train passenger that hears the captain’s voice over the loudspeaker understands that the captain is speaking, then deciphers what the captain is saying despite other voices in the cabin. Another example is trying to listen to a friend tell a story while walking down a busy street. In order to best listen to what she’s saying, the listener needs to ignore the ambient street sounds.

Attending also involves being able to discern human speech, also known as “speech segmentation. “¹ Identifying auditory stimuli as speech but not being able to break those speech sounds down into sentences and words would be a failure of the listening process. Discerning speech segmentation can be a more difficult activity when the listener is faced with an unfamiliar language.

The Understanding Stage

The second stage in the listening process is the understanding stage. Understanding or comprehension is “shared meaning between parties in a communication transaction” and constitutes the first step in the listening process. This is the stage during which the listener determines the context and meanings of the words he or she hears. Determining the context and meaning of individual words, as well as assigning meaning in language, is essential to understanding sentences. This, in turn, is essential to understanding a speaker’s message.

Once the listener understands the speaker’s main point, they can begin to sort out the rest of the information they are hearing and decide where it belongs in their mental outline. For example, a political candidate listens to her opponent’s arguments to understand what policy decisions that opponent supports.

Before getting the big picture of a message, it can be difficult to focus on what the speaker is saying. Think about walking into a lecture class halfway through. You may immediately understand the words and sentences that you are hearing, but not immediately understand what the lecturer is proving or whether what you’re hearing at the moment is the main point, side note, or digression.

Understanding what we hear is a huge part of our everyday lives, particularly in terms of gathering basic information. In the office, people listen to their superiors for instructions about what they are to do. At school, students listen to teachers to learn new ideas. We listen to political candidates give policy speeches in order to determine who will get our vote. But without understanding what we hear, none of this everyday listening would relay any practical information to us.

One tactic for better understanding a speaker’s meaning is to ask questions. Asking questions allows the listener to fill in any holes he or she may have in the mental reconstruction of the speaker’s message.

The Evaluating Stage

This stage of the listening process is the one during which the listener assesses the information they received, both qualitatively and quantitatively. Evaluating allows the listener to form an opinion of what they heard and, if necessary, to begin developing a response.

During the evaluating stage, the listener determines whether or not the information they heard and understood from the speaker is well constructed or disorganized, biased or unbiased, true or false, significant or insignificant. They also ascertain how and why the speaker has come up with and conveyed the message that they delivered. This may involve considerations of a speaker’s personal or professional motivations and goals. For example, a listener may determine that a co-worker’s vehement condemnation of another for jamming the copier is factually correct, but may also understand that the co-worker’s child is sick and that may be putting them on edge. A voter who listens to and understands the points made in a political candidate’s stump speech can decide whether or not those points were convincing enough to earn their vote.

The evaluating stage occurs most effectively once the listener fully understands what the speaker is trying to say. While we can, and sometimes do, form opinions of information and ideas that we don’t fully understand—or even that we misunderstand—doing so is not often ideal in the long run. Having a clear understanding of a speaker’s message allows a listener to evaluate that message without getting bogged down in ambiguities or spending unnecessary time and energy addressing points that may be tangential or otherwise non-essential.

This stage of critical analysis is important for a listener in terms of how what they heard will affect their own ideas, decisions, actions, and/or beliefs.

The Remembering Stage

In the listening process, the remembering stage occurs as the listener categorizes and retains the information she’s gathered from the speaker for future access. The result–memory–allows the person to record information about people, objects, and events for later recall. This happens both during and after the speaker’s delivery.

Memory is essential throughout the listening process. We depend on our memory to fill in the blanks when we’re listening and to let us place what we’re hearing at the moment in the context of what we’ve heard before. If, for example, you forgot everything that you heard immediately after you heard it, you would not be able to follow along with what a speaker says, and conversations would be impossible. Moreover, a friend who expresses fear about a dog she sees on the sidewalk ahead can help you recall that the friend began the conversation with her childhood memory of being attacked by a dog.

Remembering previous information is critical to moving forward. Similarly, making associations to past remembered information can help a listener understand what she is currently hearing in a wider context. In listening to a lecture about the symptoms of depression, for example, a listener might make a connection to the description of a character in a novel that she read years before.

Using information immediately after receiving it enhances information retention and lessens the forgetting curve or the rate at which we no longer retain information in our memory. Conversely, retention is lessened when we engage in mindless listening, and little effort is made to understand a speaker’s message.

Because everyone has different memories, the speaker and the listener may attach different meanings to the same statement. In this sense, establishing common ground in terms of context is extremely important, both for listeners and speakers.

The Responding Stage

The responding stage is the stage of the listening process wherein the listener provides verbal and/or nonverbal reactions based on short- or long-term memory. Following the remembering stage, a listener can respond to what they hear either verbally or non-verbally. Nonverbal signals can include gestures such as nodding, making eye contact, tapping a pen, fidgeting, scratching or cocking their head, smiling, rolling their eyes, grimacing, or any other body language. These kinds of responses can be displayed purposefully or involuntarily. Responding verbally might involve asking a question, requesting additional information, redirecting or changing the focus of a conversation, cutting off a speaker, or repeating what a speaker has said back to her in order to verify that the received message matches the intended message.

Nonverbal responses like nodding or eye contact allow the listener to communicate their level of interest without interrupting the speaker, thereby preserving the speaker/listener roles. When a listener responds verbally to what they hear and remember—for example, with a question or a comment—the speaker/listener roles are reversed, at least momentarily.

Responding adds action to the listening process, which would otherwise be an outwardly passive process. Oftentimes, the speaker looks for verbal and nonverbal responses from the listener to determine if and how their message is being understood and/or considered. Based on the listener’s responses, the speaker can choose to either adjust or continue with the delivery of her message. For example, if a listener’s brow is furrowed and their arms are crossed, the speaker may determine that she needs to lighten their tone to better communicate their point. If a listener is smiling and nodding or asking questions, the speaker may feel that the listener is engaged and her message is being communicated effectively.

Effective Listening Strategies

Too many students try to get the grade just by going to class, maybe a little note taking, and then cramming through the text right before an exam they feel unprepared for. Sound familiar? This approach may have worked for you in high school where tests and quizzes were more frequent and teachers prepared study guides for you, but colleges require you to take responsibility for your learning and to be better prepared.

Most students simply have not learned how to study and don’t understand how learning works. Learning is actually a cycle of four steps:

• Preparing
• Absorbing
• Capturing
• Reviewing

When you get in the habit of paying attention to this cycle, it becomes relatively easy to study well. But you must use all four steps.

The Learning Cycle

Are you a good listener? Most of us like to think we are, but when we really think about it, we recognize that we are often only half listening. We’re distracted, thinking about other things, or formulating what we are going to say in reaction to what we are hearing before the speaker has even finished. Effective listening is one of the most important learning tools you can have in college. And it is a skill that will benefit you on the job and help your relationships with others. Listening is nothing more than purposefully focusing on what a speaker is saying with the objective of understanding.

This definition is straightforward, but there are some important concepts that deserve a closer look. “Purposefully focusing” implies that you are actively processing what the speaker is saying, not just letting the sounds of their voice register in your senses. “With the objective of understanding” means that you will learn enough about what the speaker is saying to be able to form your own thoughts about the speaker’s message. Listening is an active process, as opposed to hearing, which is passive.

You listen to others in many situations: to interact with friends, to get instructions for a task, or to learn new material. There are two general types of listening situations: where you will be able to interact freely with the speaker (everyday conversations, small discussion classes, business meetings) and where interaction is limited (lectures and Webcasts).

In interactive situations, you should apply the basic principles of active listening. These are not hard to understand, but they are hard to implement and require practice to use them effectively.

 

Principles of Active Listening

1. Focus on what is being said. Give the speaker your undivided attention. Clear your mind of anything else.
2. Don’t prejudge or assume you already know the material. You want to understand what the person is saying; you don’t need to agree with it.
3. Repeat what you just heard. Confirm with the speaker that what you heard is what he or she said.
4. Ask the speaker to expand or clarify. If you are unsure you understand, ask questions; don’t assume.
5. Listen for verbal cues and watch for nonverbal cues. Verbal cues are things your instructor says that communicates the important. Examples are, “this is an important point” or “I want to make sure everyone understands this concept.”  Your instructor is telling you what is most important.  Nonverbal cues come from facial expressions, body positioning, arm gestures, and tone of voice. Examples include when the instructor repeats herself, gets louder, or starts using more hand gestures.
6. Listen for requests. A speaker will often hide a request as a statement of a problem. If a friend says, “I hate math!” this may mean, “Can you help me figure out a solution to this problem?”

Listening in a classroom or lecture hall to learn can be challenging because you are limited by how, and how much, you can interact with an instructor during the class. The following strategies help make listening at lectures more effective and learning more fun.

1. Get your mind in the right space. Prepare yourself mentally to receive the information the speaker is presenting by following the previous prep questions and by doing your assignments (instructors build upon work presented earlier).
2. Get yourself in the right space. Sit toward the front of the room where you can make eye contact with the instructor easily. Most instructors read the body language of the students in the front rows to gauge how they are doing and if they are losing the class. Instructors also believe students who sit near the front of the room take their subject more seriously and are more willing to give them help when needed or to give them the benefit of the doubt when making a judgment call while assigning grades.
3. Eliminate distractions. There are two types of distractions: internal and external distractions.
   • Internal distractions are things like being hungry, tired, or distracted by other thoughts. Try to manage these by being well-rested and having a healthy meal before class.
   • External distractions are things like a ringing cell phone or people talking in the hallway. To manage these distractions,  turn your cell phone off and pack it away in your backpack. If you are using your laptop for notes, close all applications except the one that you use to take notes.
4. Look for signals. Each instructor has a different way of telling you what is important. Some will repeat or paraphrase an idea; others will raise (or lower) their voices; others will write related words on the board. Learn what signals your instructors tend to use and be on the lookout for them. When they use that tactic, the idea they are presenting needs to go in your notes and in your mind—and don’t be surprised if it appears on a test or quiz!
5. Listen for what is not being said. If an instructor doesn’t cover a subject or covers it only minimally, this signals that that material is not as important as other ideas covered in greater length.
6. Sort the information. Decide what is important and what is not, what is clear and what is confusing, and what is new material and what is a review. This mental organizing will help you remember the information, take better notes, and ask better questions.
7. Take notes. We cover taking notes in much greater detail later in the next chapter, but for now, think about how taking notes can help recall what your instructor said and how notes can help you organize your thoughts for asking questions.
8. Ask questions. Asking questions is one of the most important things you can do in class. Most obviously it allows you to clear up any doubts you may have about the material, but it also helps you take ownership of (and therefore remember) the material. Good questions often help instructors expand upon their ideas and make the material more relevant to students. Thinking through the material critically in order to prepare your questions helps you organize your new knowledge and sort it into mental categories that will help you remember it.

What to Do If…

• Your instructor speaks too fast. Crank up your preparation. The more you know about the subject, the more you’ll be able to pick up from the instructor. Exchange class notes with other students to fill in gaps in notes. Visit the instructor during office hours to clarify areas you may have missed. You might ask the instructor—very politely, of course—to slow down, but habits like speaking fast are hard to break!
• Your instructor has a heavy accent. Sit as close to the instructor as possible. Make connections between what the instructor seems to be saying and what they are presenting on the board or screen. Ask questions when you don’t understand. Visit the instructor during office hours; the more you speak with the instructor the more likely you will learn to understand the accent.
• Your instructor speaks softly or mumbles. Sit as close to the instructor as possible and try to hold eye contact as much as possible. Check with other students if they are having problems listening, too; if so, you may want to bring the issue up with the instructor. It may be that the instructor is not used to the lecture hall your class is held in and can easily make adjustments.

Now That’s a Good Question…

Are you shy about asking questions? Do you think that others in the class will ridicule you for asking a dumb question? Students sometimes feel this way because they have never been taught how to ask questions. Practice these steps, and soon you will be on your way to customizing each course to meet your needs and letting the instructor know you value the course.

• Be prepared. Doing your assignments for a class or lecture will give you a good idea about the areas you are having trouble with and will help you frame some questions ahead of time.
• Position yourself for success. Sit near the front of the class. It will be easier for you to make eye contact with the instructor as you ask the question. Also, you won’t be intimidated by a class full of heads turning to stare at you as you ask your question.
• Don’t wait. Ask your questions as soon as the instructor has finished a thought. Being one of the first students to ask a question also will ensure that your question is given the time it deserves and won’t be cut short by the end of class.
• In a lecture class, write your questions down. Make sure you jot your questions down as they occur to you. Some may be answered in the course of the lecture, but if the instructor asks you to hold your questions until the end of class, you’ll be glad you have a list of the items you need the instructor to clarify or expand on.
• Ask specific questions. “I don’t understand” is a statement, not a question. Give the instructor guidance about what you are having trouble with. “Can you clarify the use of the formula for determining velocity?” is a better way of asking for help. If you ask your question at the end of class, give the instructor some context for your question by referring to the part of the lecture that triggered the question. For example, “Professor, you said the Union troops were emboldened by Lincoln’s leadership. Was this throughout the Civil War, or only after Gettysburg?”
• Don’t ask questions for the sake of asking questions. If your question is not thought out, or if it appears that you are asking the question to try to look smart, instructors will see right through you!

Effective Participation Strategies

Like listening, participating in class will help you get more out of class. It may also help you stand out as a student. Instructors notice the students who participate in class (and those who don’t), and participation is often a component of the final grade. “Participation” may include contributing to discussions, class activities, or projects. It means being actively involved. The following are some strategies for effective participation:

• Be a team player: Although most students have classmates they prefer to work with, they should be willing to collaborate in different types of groups. Teamwork demonstrates that a student can adapt to and learn in different situations.
• Share meaningful questions and comments: Some students speak up in class repeatedly if they know that participation is part of their grade. Although there isn’t necessarily anything wrong with this, it’s a good practice to focus on quality vs. quantity. For instance, a quieter student who raises her hand only twice during a discussion but provides thoughtful comments might be more noticeable to an instructor than a student who chimes in with everything that’s said.
• Be prepared: As with listening, effective participation relies on coming to class prepared. Students should complete all reading assignments beforehand and also review any notes from the previous meeting. This way they can come to class ready to discuss and engage. Be sure to write down any questions or comments you have—this is an especially good strategy for quieter students or those who need practice thinking on their feet.

Guidelines for Participating in Classes

Smaller classes generally favor discussion, but often instructors in large lecture classes also make some room for participation.

A concern or fear about speaking in public is one of the most common fears. If you feel afraid to speak out in class, take comfort from the fact that many others do as well—and that anyone can learn how to speak in class without much difficulty. Class participation is actually an impromptu, informal type of public speaking, and the same principles will get you through both: preparing and communicating.

• Set yourself up for success by coming to class fully prepared.
  • Complete reading assignments.
  • Review your notes on the reading and previous class to get yourself in the right mindset.
  • If there is something you don’t understand well, start formulating your question now.
• Sit in the front with a good view of the instructor, board or screen, and other visual aids. In a lecture hall, this will help you hear better, pay better attention, and make a good impression on the instructor. Don’t sit with friends—socializing isn’t what you’re there for.
• Remember that your body language communicates as much as anything you say. Sit up and look alert, with a pleasant expression on your face, and make good eye contact with the instructor. Show some enthusiasm.
• Pay attention to the instructor’s body language, which can communicate much more than just his or her words. How the instructor moves and gestures, and the looks on his or her face, will add meaning to the words—and will also cue you when it’s a good time to ask a question or stay silent.
• Take good notes, but don’t write obsessively—and never page through your textbook (or browse on a laptop).
• Don’t eat or play with your cell phone.
• Except when writing brief notes, keep your eyes on the instructor.
• Follow class protocol for making comments and asking questions.
  • In a small class, the instructor may encourage students to ask questions at any time, while in some large lecture classes the instructor may ask for questions at the end of the lecture. In this case, jot your questions in your notes so that you don’t forget them later.
• Don’t say or ask anything just to try to impress your instructor. Most instructors have been teaching long enough to immediately recognize insincere flattery—and the impression this makes is just the opposite of what you want.
• Pay attention to the instructor’s thinking style. Does this instructor emphasize theory more than facts, wide perspectives over specific ideas, abstractions more than concrete experience? Take a cue from your instructor’s approach and try to think in similar terms when participating in class.
• It’s fine to disagree with your instructor when you ask or answer a question. Many instructors invite challenges. Before speaking up, however, be sure you can explain why you disagree and give supporting evidence or reasons. Be respectful.
• Pay attention to your communication style. Use standard English when you ask or answer a question, not slang. Avoid sarcasm and joking around. Be assertive when you participate in class, showing confidence in your ideas while being respectful of the ideas of others. But avoid an aggressive style that attacks the ideas of others or is strongly emotional.

When your instructor asks a question to the class:

• Raise your hand and make eye contact, but don’t call out or wave your hand all around trying to catch his or her attention.
• Before speaking, take a moment to gather your thoughts and take a deep breath. Don’t just blurt it out—speak calmly and clearly.

When your instructor asks you a question directly:

• Be honest and admit it if you don’t know the answer or are not sure. Don’t try to fake it or make excuses. With a question that involves a reasoned opinion more than a fact, it’s fine to explain why you haven’t decided yet, such as when weighing two opposing ideas or actions; your comment may stimulate further discussion.
• Organize your thoughts to give a sufficient answer. Instructors seldom want a yes or no answer. Give your answer and provide reasons or evidence in support.

When you want to ask the instructor a question:

• Don’t ever feel a question is “stupid.” If you have been paying attention in class and have done the reading and you still don’t understand something, you have every right to ask.
• Ask at the appropriate time. Don’t interrupt the instructor or jump ahead and ask a question about something the instructor may be starting to explain. Wait for a natural pause and a good moment to ask. On the other hand, unless the instructor asks students to hold all question until the end of class, don’t let too much time go by, or you may forget the question or its relevance to the topic.
• Don’t ask just because you weren’t paying attention. If you drift off during the first half of class and then realize in the second half that you don’t really understand what the instructor is talking about now, don’t ask a question about something that was already covered.
• Don’t ask a question that is really a complaint. You may be thinking, “Why would so-and-so believe that? That’s just crazy!” Take a moment to think about what you might gain from asking the question. It’s better to say, “I’m having some difficulty understanding what so-and-so is saying here. What evidence did he use to argue for that position?”
• Avoid dominating a discussion. It may be appropriate in some cases to make a follow-up comment after the instructor answers your question, but don’t try to turn the class into a one-on-one conversation between you and the instructor.

While opportunities are fewer for student discussions in large lecture classes, participation is still important. The instructor almost always provides an opportunity to ask questions. Because time is limited, be ready with your question or comment when the opportunity arises, and don’t be shy about raising your hand first.

Being prepared is especially important in lecture classes. Have assigned readings done before class and review your notes. If you have a genuine question about something in the reading, ask about it. Jot down the question in your notes and be ready to ask if the lecture doesn’t clear it up for you.

Being prepared before asking a question also includes listening carefully to the lecture. You don’t want to ask a question whose answer was already given by the instructor in the lecture. Take a moment to organize your thoughts and choose your words carefully. Be as specific as you can. Don’t say something like, “I don’t understand the big deal about whether the earth revolves around the sun or the sun around the earth. So what?” Instead, you might ask, “When they discovered that the earth revolves around the sun, was that such a disturbing idea because people were upset to realize that maybe they weren’t the center of the universe?” The first question suggests you haven’t thought much about the topic, while the second shows that you are beginning to grasp the issue and want to understand it more fully.

Following are some additional guidelines for asking good questions:

• Ask a question or two early in the term, even on the first day of class. Once the instructor has “noticed” you as a class participant, you are more likely to be recognized again when you have a question. You won’t be lost in the crowd.
• Speak deliberately and professionally, not as you might when talking with a friend. Avoid using slang terms.
• If you’re very shy about public speaking or worried you’ll say the wrong thing, write down your question before asking. Rehearse it in your mind.
• When you have the opportunity to ask questions in class, it’s better to ask right away rather than saving a question for after class. If you really find it difficult to speak up in a large class, this is an acceptable way to ask your question and participate. A private conversation with an instructor may also be more appropriate if the question involves a paper or other project you are working on for the course.

A note on technology in the lecture hall. Colleges are increasingly incorporating new technology in lecture halls. For example, each student in the lecture hall may have an electronic “clicker” with which the instructor can gain instant feedback on questions in class. Or the classroom may have wireless Internet and students are encouraged to use their laptops to communicate with the instructor in “real time” during the lecture. In these cases, the most important thing is to take it seriously, even if you have anonymity. Most students appreciate the ability to give feedback and ask questions through such technology, but some abuse their anonymity by sending irrelevant, disruptive, or insulting messages.

If You Must Miss a Class…

• Plan in advance: Although nobody can plan to be sick, students should give their instructors advanced notice if they know they will need to miss class for something like a doctor’s appointment. This is not only respectful to the instructor, but they may be able to give you any handouts or assignments that you might otherwise miss. If you anticipate that class will be canceled on account of bad weather, etc., make sure you have all the materials, notes, etc. that you need to work at home. In college, “snow days” are rarely “free days”—i.e., expect that you will be responsible for all the work due on those days when school reopens.
• Talk to fellow students: Ask to borrow class notes from one or two classmates who are reliable note takers. Be sure to also ask them about any announcements or assignments the instructor made during the class you missed.
• Talk to your instructor: Even if you have already emailed or called your instructor, check in with them before or after the next class period to collect any missed handouts and ask if anything was assigned. While you can’t expect the instructor to repeat the lecture, you can ask what you should do to stay caught up. But remember the worst thing you can say to an instructor: “I missed class—did you talk about anything important?”
• Do the reading assignment(s) and any other homework. Take notes on any readings to be discussed in the class you missed. If you have questions on the reading or homework, seek help from your classmates. Completing the homework and coming prepared for the next session will demonstrate to your instructor that you are still dedicated to the class.

KEY TAKEAWAYS

• Regular classroom attendance and participation is an essential part of the learning process.
• There are five stages to Active Listening: receiving, understanding, evaluating, responding and remembering.
• Learning is a cycle of four steps: preparing, absorbing, capturing and reviewing.
• Active Listening requires more than just class attendance. There are strategies to help you become an active listener.
• Participating in class, including answering and asking questions, is a vital part of the classroom experience.
• If you must miss a class, be proactive by making plans to get the missed materials and information.

LICENSES AND ATTRIBUTIONS

CC LICENSED CONTENT, ORIGINAL

• Active Listening in the Classroom. Authored by: Heather Syrett. Provided by: Austin Community College. License: Public Domain: No Known Copyright

CC LICENSED CONTENT, SHARED PREVIOUSLY

• Authored by: Lumen Learning. Provided by: Lumen. Located at: https://courses.lumenlearning.com/sanjacinto-learningframework/chapter/class-attendance/. License: CC BY-SA: Attribution-ShareAlike
• Authored by: Unknown. Located at: http://www.oercommons.org/courses/college-success/view. License: CC BY-SA: Attribution-ShareAlike
• How to Tame Your Wandering Mind. Authored by: Amishi Jha. Provided by: TED Talks. Located at: https://www.ted.com/talks/amishi_jha_how_to_tame_your_wandering_mind License:  CC-BY-NC-ND.