3. Aligning Marketing with the B2B Buying Journey

3.2 Video: Hubspot (2022) “Inbound Marketing Fundamentals”

Many marketers have adopted the metaphor of “the hero’s journey” for the buyer’s journey, to guide the teams involved in go-to-market strategy in their roles as helpful advisors.  You will see this metaphor in the first of these two videos from the “Inbound Marketing Fundamentals” in Hubspot’s Inbound Marketing Certification.  This certification for marketers is a companion to the Inbound Sales Certification you have already seen.

Watch two of the three videos from this introductory Hubspot module to see how Hubspot defines the role of marketers in an organization’s go-to-market strategy, key tasks that marketers will be doing in an aligned interaction strategy, and key technical tools that support that integrated effort.    The third video, with examples of inbound marketing in practice, is optional.

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  • 0:00 The marketer’s role in the buying journey
  • 1:05 Inbound marketing in the aligned go-to-market process
  • 4:24 Task 1: Researching customers and buyer journeys
  • 6:10 Task 2: Researching customer engagement preferences
  • 7:00 Task 3: Segmenting, personalizing, creating and automating content
  • 8:35:Task 4: Running marketing attribution reports to close the loop
  • 9:25 The value of a strong inbound marketing foundation
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  • 0:16 CRM: Customer Relationship Management tool
  • 1:33 Defining a martech stack
  • 2:06 Examples of martech tools for SEO, content, social and ads
  • 3:32 Value of an automation tool, with examples
  • 5:00 Reporting tools
  • 5:50 Collaboration tools
  • 6:30 Project management tools

Comprehension Questions

  • If we use the narrative metaphor of “the hero’s journey” for the buyer journey, what role does the marketer play?
  • How does Hubspot define inbound marketing?  What types of marketing are excluded from its definition?
  • Can you explain the four activities that Hubspot discusses as key foundations for effective inbound marketing?
  • What business value is created from having this strong marketing foundation?
  • What is the business value created from using a CRM?
  • What is a martech stack?  What are some core types of tools that are important in an organization’s martech stack? (Note you are not responsible for knowing specific tool names in this course, but doing so may help you in marketing interviews)

Application Questions

  • How does the role of marketing in Hubspot’s content compare with the role as defined in the previous video lecture?
  • Notice how Hubspot practices what it preaches! How might the information in these videos support buyers who are making a journey to adopting a new marketing automation system? How effective do you think Hubspot is in building a business value proposition for investing in an integrated marketing automation system?  How effective are they in positioning Hubspot as an important alternative to consider?  Where in the their customers’ buying process might Hubspot be targeting these videos?

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