Chapter 4: Writing Effective Routine and Positive Messages
Good writing is clear thinking made visible.
— William Wheeler, journalist and author
The art of Letter writing is no mere ornamental accomplishment, but something that every
educated person must acquire for practical reasons.
— Wren and Martin
Communication is defined as intercourse by words, letters, symbols or messages and a way
that one organisation member shares meaning and understanding with another.
— DeBows, Gilson and Odiorne
The trouble with so many of us is that we underestimate the power of simplicity.
— Robert Stuberg, author and speaker