Introduction

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Chapter 1.1

Bednarz, F., “Building Up Intercultural Competences: Challenges and Learning Processes,” in Building Intercultural Competencies: A Handbook for Professionals in Education, Social Work, and Health Care, eds. Maria Giovanna Onorati and Furio Bednarz (Leuven, Belgium: Acco, 2010), 39.

Bennett, J. M., “Cultivating Intercultural Competence,” in The Sage Handbook of Intercultural Competence, ed. Darla K. Deardorff (Thousand Oaks, CA: Sage, 2009), 127–34.

Bobot, L., “Conflict Management in Buyer-Seller Relationships,” Conflict Resolution Quarterly 27, no. 3 (2010): 296.

Cai, D. A. and Edward L. Fink, “Conflict Style Differences between Individualists and Collectivists,” Communication Monographs 69, no. 1 (2002): 67–87.

Canary, D. J. and Susan J. Messman, “Relationship Conflict,” in Close Relationships: A Sourcebook, eds. Clyde Hendrick and Susan S. Hendrick (Thousand Oaks, CA: Sage, 2000), 261–70.

Candland, D. K., Feral Children and Clever Animals: Reflections on Human Nature (New York: Oxford University Press, 1995).

Fiedler, F. E., A Theory of Leadership Effectiveness (New York: McGraw-Hill, 1967).

French Jr., J. R. P., and Bertram Raven, “The Bases of Social Power,” in Studies in Social Power, ed. Dorwin Cartwright (Ann Arbor, MI: Institute for Social Research, 1959), 150–67.

Gates, S., “Time to Take Negotiation Seriously,” Industrial and Commercial Training 38 (2006): 238–41.

Hargie, O., Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 406–7, 430.

Isenhart, M. W. and Michael Spangle, Collaborative Approaches to Resolving Conflict (Thousand Oaks, CA: Sage, 2000), 26.

Johnson, K. L. and Michael E. Roloff, “Correlates of the Perceived Resolvability and Relational Consequences of Serial Arguing in Dating Relationships: Argumentative Features and the Use of Coping Strategies,” Journal of Social and Personal Relationships 17, no. 4–5 (2000): 677–78.

Macintosh, G. and Charles Stevens, “Personality, Motives, and Conflict Strategies in Everyday Service Encounters,” International Journal of Conflict Management 19, no. 2 (2008): 115.

Markman, H. J., Mari Jo Renick, Frank J. Floyd, Scott M. Stanley, and Mari Clements, “Preventing Marital Distress through Communication and Conflict Management Training: A 4- and 5-Year Follow-Up,” Journal of Consulting and Clinical Psychology 61, no. 1 (1993): 70–77.

National Association of Colleges and Employers, Job Outlook 2011 (2010): 25.

Opdal, P. M., “Curiosity, Wonder, and Education Seen as Perspective,” Studies in Philosophy and Education 20 (2001): 331–44.

Ridge, A., “A Perspective of Listening Skills,” in Perspectives on Listening, eds. Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 5–6.

Shalev, S., “Solitary Confinement and Supermax Prisons: A Human Rights and Ethical Analysis,” Journal of Forensic Psychology Practice 11, no. 2 (2011): 151.

Sillars, A. L., “Attributions and Communication in Roommate Conflicts,” Communication Monographs 47, no. 3 (1980): 180–200.

Williams, K. D. and Lisa Zadro, “Ostracism: On Being Ignored, Excluded, and Rejected,” in Interpersonal Rejection, ed. Mark R. Leary (New York: Oxford University Press, 2001), 21–54.

Chapter 1.2

Cragan, J. F., and David W. Wright, Communication in Small Group Discussions: An Integrated Approach, 3rd ed. (St. Paul, MN: West Publishing, 1991), 120.

Hargie, O., Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 406–7, 430.

House, R. J., and Terrence R. Mitchell, “Path-Goal Theory of Leadership,” Journal of Contemporary Business 3 (1974): 81–97.

Lewin, K., Ronald Lippitt, and Ralph K. White, “Patterns of Aggressive Behavior in Experimentally Created ‘Social Climates,’” Journal of Social Psychology 10, no. 2 (1939): 269–99.

Wood, J. T., “Leading in Purposive Discussions: A Study of Adaptive Behavior,” Communication Monographs 44, no. 2 (1977): 152–65.

Chapter 1.3

Cooper, R.K., and Sawaf, A., Executive EQ, Emotional Intelligence in Leadership and Organizations (New York: Perigree  Book, 1997), xiii.

Darnall, R.W., “The Emerging Role of the Project Manager,” PMI Journal (1997): 64.

Einsiedel, A.A., “Profile of Effective Project Managers,” Project Management Journal 18 (1987): 5.

Schein, E., “Organizational Culture,” American Psychologist 45
(1990): 109–19.

Thamhain, H.J., “Developing Project Management Skills,” Project Management Journal 22 (1991): 3.

Verma, V.K., Human Resource Skills for the Project Manager (Sylvia, NC: PMI Publications, 1996), 145–75.

Chapter 2.1

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“A primer on course design/using a modular approach to course design” Boise State University. Retrieved May 16, 2018 from https://sites.google.com/a/boisestate.edu/si2013/self-serve-resources/a-primer-on-course-design/using-a-modular-approach-to-course-design

CHEA, Council for Higher Education Accreditation, 2001 Annual Conference The Many Dimensions of Quality Assurance. 22 January 2001,New Orleans, LA, USA. Retrieved March 16, 2006, http://www.chea.org/Events/01_01_folder/jan01_preliminary.html

EFQUEL, 2006. European Foundation for Quality in eLearning. Retrieved March 16, 2006, http://www.qualityfoundation.org/

Fenrich, P. (2005). Creating Instructional Multimedia Solutions: Practical Guidelines for the Real World. Santa Rosa, CA: Informing Science Press.

ISO 9000, The Benjamin Franklin Institute of Global Education. (2001). Distance education: Quality assurance initiative. Retrieved April 5, 2004, http://www.academyWeb.com/DEQA

Pond, W. K. (2002). Twenty-First Century Education and Training: Implications for Quality Assurance. The Internet and Higher Education. 4, 185–192

QAA, Quality Assurance Agency for Higher Education (UK). Press Release 1998. Retrieved May 23, 2006, http://www.qaa.ac.uk/news/media/pressreleases/15_pr_1998.asp

“Standards from the Quality Matters Higher Education Rubric”, 5th Edition. Quality Matters. Retrieved from https://www.qualitymatters.org/sites/default/files/PDFs/StandardsfromtheQMHigherEducationRubric.pdf

Stephenson, J. (2005) Definitions of Indicators of Quality on the Application of ICT to University Teaching. Paper for workshop at Tarragona, Spain. September 20th 2005. Retrieved May 22, 2006, http://cms.eun.org/shared/data/pdf/qual_onlinehe.pdf

USNEI—United States Network for Education Information. (2001). Accreditation Described. Retrieved May 22, 2006, http://www.ed.gov/NLE/USNEI/us/accred-whatis.html

Chapter 3.1

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Bates, A.W. (2015). Teaching in a Digital Age. https://opentextbc.ca/ teachinginadigitalage/.

Colwell, B. (2002). Near misses: Murphy’s law is wrong. Computer, 35(4), 9–12.

Dede, C. (2007). Emerging educational technologies and neomillennial learning styles. 2007 ELI Annual Meeting Podcast, May, 1, 2007. http://connect.educause.edu/display/16662

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Raines, C. (2003). Connecting generations: The sourcebook for a new generation. Menlo Park, CA: Crisp Publications.

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Chapter 3.2

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Chapter 3.3

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Chapter 4.1

© 2018 William and Flora Hewlett Foundation

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Chapter 4.2

Organisation for Economic Co-operation and Development Centre for Educational Research and Innovation
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Chapter 5.1

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Durbridge, N. (1983) Design implications of audio and video cassettes Milton Keynes: Open University Institute of Educational Technology

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Chapter 6.2

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Baranowski, T., Baranowski, J., Cullen, K. W., Marsh, T., Islam, N., Zakeri, I., et al. (2003). Squire’s quest! Dietary outcome evaluation of a multimedia game. American Journal of Preventive Medicine, 24(1), 52–61.

Boethel, M. & Dimock V. (1999). Constructing Knowledge with Technology: A Review of the Literature. Austin, TX: Southwest Educational Development Laboratory.

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Dempsey, J. V., Lucassen, B. A., Haynes, L.L. & Casey, M. S. (1996). Instructional applications of computer games. Paper presented at the American Educational Research Association, April 8–12, New York.

Dickey, M. (2005). Engaging by design: How engagement strategies in popular computer and video games can inform instructional design. Education Technology Research and Development 53 (2), 67–83.

Fabricatore, C. (2000). Learning and videogames: An unexplored synergy. Paper presented at International Conference of the Association for Educational Communications and Technology, Denver, Colorado, October 25–28.

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Mitchell, A. & Savill-Smith, C. (2004). The Use of Computer and Video Games for Learning: A Review of the Literature. London: Learning and Skills Development Agency.

Naismith, L., Lonsdale, P., Vavoula, G. & Sharples, M. (2004). Literature Review in Mobile Technologies and Learning. Bristol, UK: Futurelab. Retrieved August 21, 2006 from http://www.futurelab.org.uk/download/pdfs/research/lit_reviews/futurelab_review_11.pdf.

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Tomei, J. & Lavin, R. S. (2007). Avoiding the bleeding edge of wikis. Essential Teacher, 4(2), 26–29.

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Chapter 7.2

Glazer, E. M., Hannafin, M. J., Polly, D., & Rich, P. J. (2009). Factors and interactions influencing technology integration during situated professional development in an elementary school. Computers in the Schools, 26(1), 21–-39.

Lawless, K. A., & Pellegrino, J. W. (2007). Professional development in integrating technology into teaching and learning: Knowns, unknowns, and ways to pursue better questions and answers. Review of Educational Research, 77(4), 575–-614.

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Polly, D., & Orrill, C. H. (2012). Developing technological pedagogical and content knowledge (TPACK) through professional development focused on technology-rich mathematics tasks. The Meridian, 15. Retrieved from http://ced.ncsu.edu/meridian/index.php/meridian/article/view/44/43

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Chapter 8

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Chapter 8.3

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Larkin, T. J. and Sandar Larkin, “Reaching and Changing Frontline Employees,” in Harvard Business Review on Effective Communication (Boston, MA: Harvard Business School Press, 1999), 152.

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