3.6 Chapter 3 Assessment

Conceptual Questions:

1. Section I: Introduction to Quality
   • Question: Why is understanding and delivering on customer-defined quality crucial in supply chain management?
2. Section II: Dimensions of Quality
   • Question: What are the eight dimensions of product quality, and how do they guide supply chain management decisions?
3. Section III: Cost of Quality
   • Question: What are the four categories of the Cost of Quality (CoQ), and how do they impact supply chain efficiency?
4. Section IV: Quality Management Systems (QMS)
   • Question: What is the primary purpose of a Quality Management System (QMS), and how does it benefit supply chain operations?
5. Section V: Quality Assurance and Quality Control in SCM
   • Question: How do Quality Assurance (QA) and Quality Control (QC) differ in their approach to maintaining product quality in supply chain management?
6. Section VI: Quality Management Principles
   • Question: How does the principle of “Customer Focus” influence supply chain management decisions?
7. Section VII: Quality Tools and Techniques in Supply Chain
   • Question: What role does Statistical Process Control (SPC) play in maintaining process stability and quality in supply chain management?
8. Section VII: Quality Tools and Techniques in Supply Chain
   • Question: What are Process Capability (Cp and Cpk) metrics, and why are they important in supply chain quality management?
9. Section VII: Quality Tools and Techniques in Supply Chain
   • Question: What is the DMAIC approach, and how is it used in supply chain process improvement?
10. Section VII: Supplier Quality Management
    • Question: Why is Supplier Quality Management (SQM) critical to overall supply chain effectiveness?

Situational Questions:

1. Situation 1:
   • Question: You are a supply chain manager at a company facing high costs due to frequent product defects discovered after products have been shipped to customers. Based on the concepts from this chapter, how would you redesign your quality management strategy to reduce these costs and improve product quality?
2. Situation 2:
   • Question: Your organization is experiencing variability in the quality of raw materials supplied by different vendors, leading to inconsistent product quality. Using the principles and tools discussed in this chapter, what steps would you take to manage supplier quality more effectively and ensure consistent quality in your supply chain?